1. Shipping Rates & Policies

Shipping Rates & Policies

FedEx and DHL

Purchased products listed as in-stock will be processed for shipping within 24 hours. If requested products are out of stock we will replenish stock as soon as possible and contact you directly with updates.

Customers are responsible for shipping & handling charges.


For free samples and small orders shipped from US:

If a FedEx account number is not provided, the shipping charge will be $35 in the continental US, $50 for Alaska, Hawaii, Puerto Rico, and Canada, and $85 for other countries.

If a FedEx account number is provided, the shipping cost will be charged by FedEx independently according to your agreement with FedEx.


For free samples and small orders shipped from European warehouse:

If you do not provide a FedEx account number, you will be charged €35.

If you provide a FedEx account, you will be charged the shipping cost by FedEx independently according to your agreement with FedEx. There will be an additional €20 handling fee for each shipment.


In order to maintain a temperature-controlled environment and keep product stability, we will ship US orders by FedEx Priority Overnight or UPS Next Day Air instead of Ground Shipping service. Severe weather may delay delivery.

If you have any questions, please contact our customer service at [email protected], or call us at 609-228-6898.